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Richard Negrin

Richard Negrin (born May 29, 1966) is the Deputy Mayor of Administration & Coordination and Managing Director of the City of Philadelphia. He was sworn-in June 2010. This Cabinet position has direct management responsibility over the City’s key infrastructure departments and coordinates across all City government to provide oversight and support to ensure optimal performance. As Managing Director, Negrin oversees several high-profile, cross-departmental initiatives. PhillyRising, which targets neighborhoods plagued by chronic crime and quality of life problems, is an innovative and sustainable form of service delivery showing early signs of success. PhillyStat, the City’s performance management system, was redesigned under Negrin and is also changing how government is managed. It blends attributes of Baltimore’s CitiStat system with practices Negrin developed in the private sector. Philly 311, a third initiative overseen by the Managing Director, is the City’s non-emergency call center. Having reached 4 million calls since Philly 311’s launch in 2009, the 311 team is also developing and implementing a city-wide customer service strategy to improve the customer experience for residents of Philadelphia. As Deputy Mayor, Negrin also supervises the City’s key infrastructure departments, including the Office of Innovation and Technology, the Office of Human Resources, Procurement, Records, Public Property, and Fleet Management. Negrin has worked closely with these departments to develop a culture of customer service and high performance throughout the organization, and these departments have also been among the first to participate in the new PhillyStat.